Swift Assessments

20180129_fn_SA_2@2x.png

Need a great solution fast? Looking for an expert eye and an outside perspective? A swift assessment is a 1-hour service designed to provide insights to your gotta-know-now questions. We can:

  • Lead a UX Design Critique with your team to provide actionable guidance
  • Provide a UX Assessment of the digital channel of your choice based on UX principles, best practices and current standards
  • Conduct an Engagement Metrics Audit to shed light on customer journey, identify potential gaps and advise on capturing meaningful key performance metrics (KPIs)
  • Work backwards from your target audience in a Customer Realignment exercise, resulting in recommendations that provide a best-in-class experience
  • Something else on your mind? We're listening.

UX / Product Design

UX, Interaction and User INterface Design

From websites to native apps to enterprise software, we’ll create concepts and deliverables that take into account the entire customer journey and meet your goals. We’ll help you:

  • Create memorable products by taking complex tasks and making them easy 
  • Emphasize intuitiveness and functionality by providing clear wireframes, flow diagrams and user stories
  • Design an on-brand pattern library that maintains consistency and supports efficient UI development 
  • Tackle information architecture, search functionality and personalization
  • Serve global users by designing with localization in mind

 

Interactive Prototyping

If a picture is worth a thousand words, then an interactive prototype is worth a cool million. Before development even gets rolling, it is a cost-effective way to bring an idea to life. A prototype can:

  • Help product managers, stakeholders and software engineers get on the same page
  • Illuminate the right direction when evaluating multiple options
  • Enable user testing, garnering invaluable feedback early in the process

UX Strategy

Product Ideation

Together we can crystallize a product idea and develop it into something great, backed by a strategy. We can:

  • Facilitate cross-disciplinary sessions that use design thinking to start projects off with smart, on-strategy ideas
  • Develop an internal press release so everyone on your team knows the vision and direction
  • Develop an omni-channel plan that will set your product up for success

 

Interim UX Leadership

We believe strong UX leadership is crucial but we understand it’s not something every business has access to. When you find yourself in need of help, we can be there to fill the gap. Using our years of experience we can:

  • Collaborate with and guide your in-house team
  • Provide timely direction to keep projects moving
  • Plan initiatives and establish processes

 

Product Management

Every adventure needs some direction, a roadmap to help you get where you’re going. We can work with you and your team to:

  • Develop a framework for effective prioritization that separates wants from needs
  • Advise on project scope and minimum viable product (MVP)
  • Meet your business goals by working backwards from your customers

 

UX Talent—Hiring

With 12+ years of experience hiring and mentoring UX professionals, we can help alleviate the pressures of recruiting. We’d be happy to lend a hand in:

  • Defining the right role for your business
  • Developing a job description that brings in the right candidates
  • Providing a stopgap with our UX services while accelerating your search

UX Research

Qualitative Research

Research is not one size fits all. That’s why, no matter the challenge, we will work to ask the right questions and use tools like user testing and generative research to create a tailor-made research plan to:

  • Build empathy and knowledge of your user
  • Determine the effectiveness of your experience and where you can optimize it further
  • Identify the top roadblocks for your customers and find ways to move past them
  • Inform product strategy and roadmap

 

Quantitative Research 

Ever curious about the performance of your landing pages, calls to action, checkout funnels or registration forms? We believe accurate data and pragmatic testing strategies help build great experiences. We’ll use engagement metrics and real-time tools like A/B testing to optimize your products. We can:

  • Help you select the right analytics and A/B testing tools for your needs
  • Dive into your analytics to find areas of success and those that need attention
  • Set actionable key performance indicators (KPIs)
  • Design scannable, clear dashboards
  • Bridge the gap between quantitative and qualitative data, so you can understand not just the “what”, but the “why”

 

 
functionaire_fn_grn.png